A to Z FAQs
Q: How can I order?
You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, order summary will be sent to your email or phone. You can find detailed order summary at your account as well.
Q: Why should I buy online?
A: Speeding up the process. By ordering online you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time, also you don’t have to travel to turkey to shop you only need to have internet connection to access Mahalkum and that’s it! you ready.
Q: What information do I need when shopping at Mahalkum?
A: our online ordering system will request all required information to fulfill and deliver your order such as full name, email, phone, address, etc...
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Q: Can I purchase products on more than one store at once?
A: Yes, of course! That’s what Mahalkum is about: no separate checkouts, no multiple payments, orders or shipments… shop as you want, choose products from different stores that suits you the best, add them to the magical Mahalkum cart, confirm/add delivery address then one single checkout for the whole order.
Q: What payment methods can I use?
A: At Mahalkum, you can pay using credit cards, ZainCash and AsiaHawala.
Q: How can I pay with ZainCash?
A: Zain Cash is available at Mahalkum, all what you need to do is to click Zain Cash button and then you’ll have two options
1- Pay using your Zain Cash wallet: Click “Pay with Zain Cash button”, Enter your phone number and your PIN code then verify the payment by entering the code that will be sent to your phone number.
2- Pay at Zain Cash agent: Select the option, get the purchase number and visit any Zain Cash agent and share the “Purchase Number “with the agent then pay the amount.
Q: How can I pay with AsiaHawala ?
A: AsiaHawala is also available at Mahalkum. To pay using AsiaHawala, click “AsiaHawala” button at the checkout, enter your phone number and check captcha, proceed with “Pay Now“ button and you’ll get an message from 212 asking you to confirm the payment, once you confirm the payment it’ll be done and processed.
Q: How can I pay with credit cards?
A: Pay using Credit Cards is also and available option with Mahalkum. Just click Credit/Debit Cards button, enter your credit/debit information (card number, expiry date, card holder name, and cvc number: The 3 digits number at the back of your card) then click “Pay Now“ button.
Q: What should I do if the payment is not accepted?
A: Please try again later. If the payment is still not processed, please verify your credit card status with your bank: if it is open for online transactions or not, transaction amount limit and any other details. If everything is fine and you still can't make the payment, please notify us about the problem, we help you to get it sorted out!.
Q: How can I change the delivery address?
A: Sign into your account and go to “my account”. On “my account” you can manage all your contact/delivery information.
Q: What are the shipping charges?
A: Shipping charges are dependent on the purchased product’s weight and size, you can check the shipping fee details during the checkout process before making the payment.
Q: What are the terms and conditions?
A: You can check the terms and conditions here .
Q: Can I pay with invoice?
A: Online payments can be made only through “ZainCash “AsiaHawala” and accepted credit/debit cards or gift cards only.
Q: Can I cancel my order?
A: If you want to cancel your order, please do so as soon as possible, preferably before order confirmation. If the order is already confirmed, you’ll need to contact us and return the product before shipping it to you. Please contact us for more information.
Q: How to contact customer service?
If you have any questions regarding Mahalkum: please contact us on: support@Mahalkum.com
Q: How quickly will my items arrive?
Once the order is collected locally from stores, Mahalkum will ship it to you as soon as possible. Usually, it takes 10 to 15 days.